Refund Policy

Last updated: July 6, 2026

📄 A plain-language template, not legal advice — have counsel review it and replace every [BRACKETED] value. Note that some jurisdictions grant statutory refund/withdrawal rights that override anything below, and your payment provider (Gumroad) has its own policies.

Try before you buy

Every copy of flor.cam comes with a free 14-day trial of the full app — no account and no card required. We strongly encourage you to run a real project cycle through it before purchasing, so you know it's right for you.

Our refund window

If you purchase a license and it isn't right for you, you may request a refund within 14 days of purchase. We'll refund the amount you paid for the license.

How to request a refund

Email flor.support@proton.me from the address you used to buy, with your order/receipt number. We'll process eligible refunds through Gumroad, our payment provider; refunds are returned to your original payment method, and timing depends on your bank or card issuer.

When a refund may not apply

Requests made more than 14 days after purchase.
Evidence of abuse — for example, sharing or reselling your license key, or requesting repeat refunds across multiple purchases.
Chargebacks filed without first contacting us (please reach out — we'd rather just help).

Because flor.cam is local-first, you keep your own data regardless: it lives on your machine and stays exportable whether or not you hold an active license.

Your statutory rights

Nothing in this policy limits any non-waivable refund, cancellation, or withdrawal rights you may have under the consumer-protection laws of your country or region (for example, EU/UK distance-selling rights). Where those rights apply, they take precedence.

Payment provider

Purchases and refunds are handled by Gumroad as merchant of record. Gumroad's own terms and refund handling also apply to your transaction.

Contact

flor.rgb LLC — flor.support@proton.me.